Sodatide Refund Policy
Orders placed on sodatideformula.com can be refunded within 60 days of purchase, or longer if the sales page prints a longer window. Call the order line with your order ID, then mail the bottles to 101 Park Avenue, Floor 26, New York, NY 10178 with your name, email and order ID. The buyer pays return shipping. Refunds post 3–5 business days after credit, then 5–10 days on your card.
What does the Sodatide refund policy cover?
The key terms at a glance. The numbered sections below give the full wording.
- Window
- 60 daysFrom the purchase date
- Start by
- PhoneNumber in the footer
- Return postage
- Buyer paysTracked service advised
- Money back
- 3–5 + 5–10 daysCredit, then card
This policy applies to Sodatide orders placed on sodatideformula.com. It explains who can ask for a refund, how to ask, where to send the bottles and how long each stage takes.
The seller is Sodatideformula, a U.S. authorized Sodatide merchant. It is not the manufacturer. Where this page and the sales page differ on the length of the window, the longer window applies to your order.
The process starts with a phone call for a practical reason. The call links your return parcel to your order before it arrives, so the returns desk knows what to expect. A parcel that turns up with no warning takes longer to match.
Effective date: September 30, 2026. A plain-language summary is on the Sodatide guarantee page.
1. Eligibility and refund window
1.1 Who is eligible
Any buyer who placed a Sodatide order on sodatideformula.com may request a refund under this policy. The request must be tied to a valid order ID from that order.
1.2 Which products
All pack sizes are covered: 2 bottles, 3 bottles and 6 bottles. The same terms apply to each. A larger pack does not extend the window.
1.3 The window
The refund window is 60 days from the date of purchase. If the sales page shows a longer window at the time of your order, that longer window applies. The purchase date is the date shown on your order email.
1.4 What must happen inside the window
Your refund request, made by phone, must fall inside the window. Return transit and processing may finish after it.
1.5 Proof of purchase
Your order email is your proof of purchase. Keep it until any refund has reached your card. If you cannot find it, call the order desk with the name and email used at checkout and ask for help finding the order.
2. How to request a Sodatide refund
Follow these steps in order. Each one builds on the last.
Call the order desk
Call the order line within 60 days of the purchase date. Give your order ID and ask to return your order for a refund.
Prepare the return
Pack the bottles securely. Include a note with your full name, the email used at checkout and your order ID.
Mail the parcel
Send it to 101 Park Avenue, Floor 26, New York, NY 10178 with a tracked shipping service. You pay the return postage.
Keep proof
Keep the tracking number and postage receipt until the refund appears on your statement.
Receive the refund
The refund is issued 3–5 business days after the returns desk credits the order. After that, your card shows the credit within 5–10 days.
2.6 Requests sent only to the website email are not processed, because that inbox cannot see orders. The phone line is the official channel for refund requests.
2.7 Keep a simple record of your request: the date and time of the call and the name of the person you spoke with. This record helps if a follow-up is needed.
3. Where to send a Sodatide return and what to include
3.1 Returns address
101 Park Avenue, Floor 26, New York, NY 10178
Send returns to this address only. Do not send them to the office at 535 Madison Avenue, Floor 20, New York, NY 10022.
3.2 What to include
- Your full name, as it appears on the order
- The email address used at checkout
- Your order ID
- The bottles from the order
3.3 Opened or empty bottles
This policy does not state how opened or empty bottles are treated. Ask the order desk during your call and follow its answer.
3.4 One parcel per order
Send all bottles from one order together. If you return two orders, pack and label them separately, each with its own order ID.
4. Who pays return shipping for Sodatide?
4.1 Cost
The buyer pays the cost of return shipping. Return postage is not refunded.
4.2 Tracking
Use a tracked shipping service. Parcels are credited once they reach the returns desk. Tracking is your proof that the parcel arrived.
4.3 Lost return parcels
If a return is lost in transit, the tracking record is what the desk can check. Without tracking, a lost parcel may not be possible to trace. Keep the postage receipt.
4.4 Returns from outside the US
International shipping is not published, so international returns are not covered in detail here. Call the order desk before you ship anything from abroad.
4.5 Packing
Use a sturdy box and enough padding to stop the bottles from moving. Seal the note inside the box, not on the outside, so it stays with the bottles.
5. Sodatide refund processing and card timing
Two numbers matter: 3–5 business days, then 5–10 days.
Stages of a Sodatide refund under this policy
| Stage | Timing | Notes |
|---|---|---|
| 5.1 Return transit | Depends on the carrier and service | Set by the service you choose |
| 5.2 Credit | When the returns desk receives the parcel | The desk matches it to your order ID |
| 5.3 Refund issued | 3–5 business days after the credit | Sent to the original payment method |
| 5.4 Shown on your card | 5–10 days after the refund is issued | Set by your card issuer or wallet |
5.5 Refunds go back to the card or wallet used at checkout: Visa, Mastercard, American Express, Diners Club, Apple Pay or Google Pay. If that card has been closed, call the order desk.
5.6 Business days are Monday to Friday, not counting public holidays. The card stage is set by your bank, not by the seller.
5.7 If the refund has not appeared once both periods have passed, call the order desk. Have your order ID and return tracking number ready, and check your statement for a pending credit first.
6. Exceptions: orders not placed on this site
6.1 Other sellers
This policy does not cover orders placed on marketplaces such as Amazon, eBay or Walmart, in stores, or on any other website. The returns desk cannot find those orders. Contact the seller you paid.
6.2 Late requests
Requests made after the refund window has closed fall outside this policy.
6.3 Missing details
Parcels that arrive without a name, email or order ID may be delayed while the desk tries to match them. They may not be possible to credit.
6.4 Delivery problems
A parcel that arrives damaged, or never arrives, is not a refund request under this policy. Call the order desk with your order ID and photos. The steps are on the Sodatide shipping page.
6.5 Not a medical promise
This is a purchase policy. It does not promise any health result. Sodatide is a dietary supplement, and its label statements have not been evaluated by the FDA. Learn how to check a bottle on the batch verification page.
7. Definitions used in this policy
Plain meanings for the terms used above.
- Buyer
- The person who placed and paid for the order on sodatideformula.com.
- Purchase date
- The date shown on the order confirmation email.
- Order ID
- The reference number in the order email. It links your call, your parcel and your refund.
- Order desk
- The phone line, listed in the footer, that handles tracking and refunds.
- Returns desk
- The team at 101 Park Avenue, Floor 26, New York, NY 10178 that receives and credits return parcels.
- Credit
- The point at which the returns desk logs your parcel against your order.
- Refund issued
- The point at which the money is sent back to your payment method.
- Business day
- Monday to Friday, excluding public holidays.
8. Contact for Sodatide refunds
Orders and refunds
Number in the footer
Refund requests, tracking and order questions. Have your order ID ready.
Sales email
Address in the footer
For written follow-ups on an order. Include your order ID in the subject.
Returns address
101 Park Avenue, Floor 26, New York, NY 10178
Mail only. Call first, then ship with tracking.
8.1 The website email is open Mon–Fri 9:00am–5:00pm ET for general questions. It cannot see orders or process refunds.
8.2 Changes to this policy. When this policy changes, the effective date at the top moves forward. Every other way to reach us is on the contact page.
Sodatide refund policy questions
What is the Sodatide refund window?
Sixty days from the purchase date. If the sales page prints a longer window when you order, the longer window applies. Start your request by phone inside that time.
Where do I send a Sodatide return?
Mail it to 101 Park Avenue, Floor 26, New York, NY 10178. Call the order line first, so the desk can link the parcel to your order.
What do I put in the return box?
The bottles from your order, plus a note with your full name, email and order ID. Without those three details, the returns desk may not be able to match the parcel.
Is return shipping free?
No. The buyer pays return shipping. Choose a tracked service. The extra cost buys you proof of delivery if a parcel goes missing.
When will my Sodatide refund show up?
The refund is issued 3–5 business days after the returns desk credits your order. Your card issuer then takes 5–10 days to show it. Add the time your parcel spends in transit.
Can I get a refund for a Sodatide order from another website?
Not from this desk. The policy covers orders placed on sodatideformula.com only. Contact the seller you paid, since their policy applies.
Does the Sodatide refund include the original shipping cost?
The policy says the buyer pays return shipping, and that postage is not refunded. How the original shipping line is treated is not stated. Ask the order desk when you call.
Can the website email process my refund?
No. The site inbox answers general questions on weekdays but cannot see orders. Use the phone line for anything tied to an order.
Ready to try Sodatide?
Order from the U.S. authorized merchant, keep your order email, and you are covered by the 60-day money-back guarantee. Questions first? The contact page has the order line and both inboxes.
